RETURN POLICY

We want you to shop with confidence! Returns are gladly accepted within 7 days of the delivery date. Please note the following:

• Eligibility: Returned items must be unused, in their original condition, and include all packaging.
• Custom Items: Custom phone cases and custom accessories are FINAL SALE and are not eligible for return or exchange.
• Shipping Costs: Customers are responsible for the return shipping fees, and we do not provide prepaid shipping labels.
• Return Process: All return items must be sent to our European office and received in good condition before a refund or exchange can be processed.
• Return Postage: Return shipping costs are non-refundable unless the item received was faulty or incorrect.

To start your return, email us at hello@themurbel.com with your order number. Our team will provide you with detailed instructions on how to proceed.